THE DETAILS, MADE SIMPLE
Frequently asked
questions.
Quick answers about packages, payments, equipment, delivery and the little things that help an event run well.
BEFORE YOU BOOK
If your question is not covered here, send us your date, venue and a short event brief and we’ll help you find the right next step.
01Your Quotation+
We quote against your event brief, including the client and event details, date, venue and guest count; scope of work; crew and equipment; agreed deliverables; transport and applicable taxes; payment schedule; and quotation validity.
02Boking & Payment+
A 50% booking deposit is recommended to secure your date and crew. The balance is due no later than 48 hours before the event, unless agreed otherwise in writing. Equipment-only hire may require full payment and a refundable security deposit before release. Large productions may use milestone payments.
03Changes & Rescheduling+
The booking deposit is generally non-refundable because it reserves the date, crew and equipment. We’ll make reasonable efforts to move a booking to a mutually available date. Third-party, venue and supplier costs already incurred remain payable. Specific terms appear in your signed quotation or contract.
04Transport & Timing+
Transport may be quoted separately for venues beyond our standard area or equipment requiring dedicated logistics. Charges can include vehicle hire, fuel, crew movement, accommodation, loading and venue access. Coverage starts at the agreed call time; overtime and extended setup or strike may cost extra.
05Deliverables & Permissions+
Digital work is shared by online gallery, download link or another agreed method; long-term archival storage is not guaranteed unless quoted. Drone coverage depends on weather, venue suitability, safety and applicable permissions. Clients should provide timely access, schedules, brand assets and approvals.