Please contact us as soon as plans change. We will review the signed quotation and any costs already committed to your event.
Booking deposit
A 50% booking deposit is recommended to secure your event date and crew. Because the deposit reserves capacity for the booking, it is generally non-refundable. Any specific deposit terms will be confirmed in the signed quotation or contract.
Rescheduling
If you need to change your event date, we will make reasonable efforts to transfer the booking to a mutually available date. A new date is not confirmed until availability and any revised scope or costs are agreed in writing. Supplier, venue or other third-party charges already incurred remain payable.
Cancellation
If you cancel, the booking deposit is generally retained. Any additional amounts due depend on work already completed, crew or equipment committed, and third-party charges incurred, as set out in your signed quotation or contract. Please review those event-specific terms before confirming a booking.
Equipment-only hire
Equipment-only hire may require full payment and a refundable security deposit before equipment is released. The quotation will specify equipment return expectations, any applicable deposit conditions and how an eligible security deposit is handled.
Contact us promptly
For a date change or cancellation request, email info@influenzaevents.co.ke with your name, event date and quotation reference. This page is a general summary; the signed quotation or contract controls your booking.